SugarVOD.com - Adult DVD Rentals

	Minimum Requirements	Recommended
Hardware	PC Pentium 266 MHz 64 MB RAM 64MB available hard disk space Video Card with 16 MB video memory	PC Pentium 500 MHz or higher 128 MB RAM or higher 128MB available hard disk space Video Card with 32 MB video memory
Software	Windows 2000, XP or Vista Windows Media Player 7.1 or higher	Windows XP or Vista Windows Media Player 10 or higher
Monitor	Resolution at least 800x600	Resolution at least 800x600
Connection Speed	Dial-Up Modem at 33.6kbps or higher	Broadband at least 512kbps or higher
Internet Browser	Internet Explorer 5.0 and later	Internet Explorer 6.0 and later

I am being told that I need to upgrade a component. Why is this?

Microsoft occasionally upgrades their encryption technology that protects our movies. The upgrade process is not as clear as it could be. If you receive a message saying you need to upgrade, please go to the following address and pay very close attention to the information in the "Troubleshooting" section:

http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

If you still have problems after doing this step and following the 'Troubleshooting' instructions on that page, please follow the step below to reset your DRM.

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I am getting a black screen that just says "Ready". How do I fix this??

You will need to reset your Windows Media DRM. This process should take about 5 minutes. Select your operating system below for further instructions.

I can hear the audio but the video screen is black or green.

Please visit the following Microsoft KB article: http://support.microsoft.com/kb/909554/

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What is a premium movie?

Premium movies have been selected by their studio to be offered at a higher cost. Typically, this is because these movies cost more in other formats or are harder to find.

Premium movies will always show the "Premium Rate", or the amount of minutes which will be deducted for each minute you watch. For instance, a movie that uses "2.00 minutes per minute" will deduct 2 minutes from your account for every minute viewed of the movie. You will be able to see the breakdown in your viewing history.

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What bitrates are your movies offered at?

Our movies are offered at four different bitrates (qualities):

24kbps: Lowest Quality (Dial-Up)
260kbps: Medium Quality
511kbps: High Quality
1028kbps: Super Quality

Why must I use Internet Explorer on Windows?

Because of limitations of Microsoft's Video Licensing (DRM) System, only Microsoft Internet Explorer browsers version 5.0 and higher running on Windows PCs are able to authenticate themselves to watch our PPM movies. Other browsers and operating systems ARE NOT currently supported.

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Can I switch between computers?

Yes, you can watch the movies on any computer as long as you first log into our site on that computer, however, only one movie can be playing at a time.

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Can I watch more than one movie at a time?

No, you are only entitled to watch one movie at a time on your account. Watching of multiple movies at a time is not permitted or supported.

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DivX

Where do I download the DivX Player?

You can download the DivX Player by choosing what type of computer you are using from the following list:

What are the system requirements for DivX?

	Minimum Requirements	Recommended
Hardware	PC Pentium II 450 MHz 64 MB RAM 10MB available hard drive space for the DivX Player and about 600 MB available storage space for DivX(R) VOD content Video Card 16 MB video memory	PC Pentium III 600 MHz 128 MB RAM or higher 10MB available hard drive space for the DivX Player and about 800 MB available storage space for DivX(R) VOD content Video Card 16 MB video memory
Software	PC: Windows 2000, XP or Vista DirectX 7 or 8 Macintosh: Mac OS X 10.3.9 or later	PC: Windows XP or Vista DirectX 9 or higher Macintosh: Mac OS X 10.5 or later
Monitor	Resolution at least 800x600	Resolution at least 800x600
Connection Speed	Broadband at least 512kbps for DivX(R) VOD content	Broadband at least 512kbps for DivX(R) VOD content
Internet Browser	Internet Explorer 5.0 and later or Netscape 4.7 and later	Internet Explorer 6.0 and later or Netscape 6.0 and later

Do I return my rented video after I am done watching it?

Once you have downloaded the file, it is active for the defined rental period. If your download was a purchase, you don't need to worry about this. If rented, and your rental period has expired, the file will stay on your hard drive inactive, it won't just go away; but you just won't be able to open it and play it back anymore. You don't have to upload it or anything like that, but feel free to delete it after your rental period has expired.

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How do I access my DivX video after a computer crash?

Visit the My VOD section and click on "Watch" to resume playback of the movie.

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Will disconnecting from the Internet during download break the movie?

No, once you have downloaded part of the movie, it remembers where it left off. The next time you try to open it, it will resume download where it left off as long as you are connected to the Internet.

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How do I resume download of a DivX movie I rented?

At any point during the download process, you can stop your video download. When you want to resume your download, all you need to do is re-open the video in the DivX Player and the player does the rest for you. It figures out where your download left off and continues downloading from that point.

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